Cloud Contact Services is based on the successful software of our company. The products functions have been designed by mechanicals and consultants, who are active in the area of Contact and Collection Centers for more than 15 years. It is trusted by major organizations which have integrated CCS in their informational systems. Direct response to the enterprises using CCS is the No1 Priority for our company. The technology platform in which CCS have been developed supports the customization of the service to fit the needs of each enterprise.
We publish the industry’s best uptime of 100 % so you can focus on your customers.
CCS scales up or down easily as your customer service needs change.
Only pay for what you use and easily add or subtract seats.
Confirmed services quality. We offer high level of technical support services.
We provide maximum security in your data management.
Solution Benefits and Key Differentiators
The key benefits are:
Proven system versatility covering immediate requirements as well as short terms and future goals.
Contact Center Services (CCS) Platform provides all of the core functionality for the services including a unique environment for contact center operations.
Ability for a future Fully Cloud Based Architecture and functionality to a national or international cloud provider.
A range of well-structured interfaces to allow other systems (e.g CRM ) and services to effectively interact with CCS to provide the end to end service aspects required by the RFP.
Scalability and diversity in interfaces – unlimited number of calls can be handled.
Interconnection with external databases, CRM software for data entry and retrieval.
Full WEB Based reports machine used for logging the history of CCS operation, as well as real-time calls.
Provides a complete CCS Management environment with a graphical user interface (G.U.I.) that offers immediate creation of “Information Schemes”. Includes a wide range of commands for creation even of the most demanding contact center inbound /outbound services scenarios.
The CCS Platform is designed for system administrators and users, who don’t necessarily have any technical skills or knowledge.
CCS platform provides advanced routing features to ensure that customers are connected to the most-qualified available agent, regardless of where the call is originated or the channel used.
Seamless service independent of customer’s geographical location.
Reduced operating costs by managing effectively the number of agents required between Greece and Philippines with advanced call routing features, network visibility and control, without minimum physical infrastructure and support services.
Agents will use caller information in advance, for greater efficiency even when there will be partial integration between CCS platform and CRM.
Our service integrates fully with your existing CRM systems.
A fully Agile implementation method.
Flexible contact center management since both sites will be managed as a single entity. CCS platform has embedded web-based reporting and management tools to analyze call traffic and agent performance and make real-time adjustments.
Resilient and reliable architecture providing high availability and performance of 100% uptime.
Fully Operational Test Environment and seamless transition to an actual Operational Environment.