All agents and supervisors can easily search for data that is registered on the platform (for example, clients, campaigns, phone numbers, pending client calls etc.).
Clicking on the field “campaign” shows all the campaigns we have the right to view and choose which we want.
In fields ” Fields ” we can search for items from the list of clients we have uploaded to the particular campaign we chose.
In the “Other fields” field, we add items that we can look for for a customer tab. These data can be: address, ID number, date of birth, identity number, e-mail account, etc.
In the “Reminder Recalls” field, each agent can see the recalls he has set to call himself for the selected campaign. And each Supervisor can see all of the Group Agents recalls that they have been called to call themselves for that particular campaign. So it can check the status of the recalls and assign them to another agent if they think it necessary.