Listen the customer
Cloud Contact Services is committed in providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. We value long term partnerships with each of our customers to help them achieve their corporate mission.
Mission is to deliver advanced, innovative products/services using leading VoIP technology and trusted solutions to provide our clients with a rapid return on their investment.
Voice Recorder System (VRS)
High quality recording and monitoring of carried out conversations.
VRS enables its administrators to introduce rules, according to which they would like to record calls, either on demand, or on the basis of predefined schedule and rules, such as inbound call recording from specific telephone number.
VRS can automatically store all calls that are performed, a certain percentage of them, or even specific calls. Moreover, it adds «meta-data» to every file, which are related to the time each call took place, for example: its duration, the calling number, the agent’s code that served the call, and many more.
Τhe basic characteristics of the system:
Flexibility with existing equipment.
Widespread compression and reproduction algorithms.
Ability of multi-level management.
Multiple capabilities of storing audio files (back-up, archiving).
Capability of simultaneous installment of systems, to ensure the availability in combination with the rapid synchronization of the information.
Graphical management interface of audio files based on date, time, caller ID, agent ID, and specific metadata elements.
VRS provides to the administrator the information he wants, in a structured format, via the use of:
Web search interface of stored recordings, which is formed according to existing needs and preferences.
Web environment of live monitoring the recorded channels, and administration of agents and supervisors.
Ability to conference, in other words monitoring the lines by supervisors who are in the position to listen to the conversation between agent and the client in real time. Each supervisor may intervene during the conversation, as well.
The advantages of VRS:
Installation of Call Centers of all types and regardless of the existing equipment.
Maintenance and technical support offered.
Assurance of conversations’ quality.
Customizable & Easy to use graphical interface.
Easy and immediate search of data.