iPBX is the technological solution in telephony matters.
iPBX Platform operates as a Call Center, and is available in 3 versions:
Small & Medium Edition
Call Center Edition
iPBX uses VoIP Communication Protocols, which offer high quality of voice conversation in real time, without significant cost.
Advantages of iPBX:
Ability to use the existing equipment, central administrators.
Implementation of an open architecture, independent from the communication protocols used by the
Release from the traditional model of customer – supplier, and introduction of Open Source philosophy.
Ability to install products that are complemented by technical support of thousands of partners worldwide.
Cost reduction in case of upgrading or expanding the system.
Absolute system’s control by the final operator, as it allows him to take the control of his telephone system.
Direct expansion and development of the regional systems, by the use of configuration tools, and parameterization of the system, in real time
Upgrade ability of the system, which will provide updated options to the user.
Operations of iPBX.
Τhe iPBX supports a wide range of functions that can be configured according to the needs of each user.
Some examples are indicatively mentioned:
System of direct dialing (internal telephone – internal device)
System of direct dialing (internal telephone – internal emergency telephones)
Identification of incoming call
Direction of calls to groups of agents, available and capable of serving specific categories of calls.
Ability to record calls.
Detailed recording data of every individual’s call (time, duration, Caller ID, service waiting time, agent’s position, category/ subcategory of call)
Ability of configurating and programming devices’ numbering, and routing of calls
Planning for restriction of inbound & outbound calls
Call Centers connectivity with computer systems
The iPBX Platform is combined with various applications, in order to achieve the establishment of a Call Center, adjusted to the needs of every user. The iPBX is addressed to companies of all sizes.