Inbound Call Routing
Clever ACD and Skill Based Routing
Multiple projects– campaigns
Priorities and Overflows
Multiple routing strategies
Our system can receive a large number of inbound calls and keep records for each one of them, collect statistics for all inbound calls. Also, it can inform the customers on hold in real time about the average waiting time and their position at the queue.
Cloud Contact Service platform is a comprehensive blended outbound – inbound contact center management solution .
Increased productivity and efficiency
Offers functions, focused on the best quality of client service
Agents do not have lengthy delays to retrieve relevant data.
More first call resolution, more leads and successful interactions, every day accomplished quickly and efficiently.