FAQ

  1. What is the Cloud Contact Services?
  2. Cloud Contact Services provide the ability to entire enterprises or single departments of enterprises to communicate or serve a great number of inbound/outbound telecommunications using advanced technological systems which are available through remote access and by the form of monthly rental.

 

  1. To whom concerns Cloud Contact Services?
  2. To New Business Ventures, to enterprises that want to upgrade their technology systems, to enterprises that want to grow their work teams, to enterprises who want to maintain part of their technology systems and to enterprises who want to maintain part of their technology systems.

 

  1. What are  the benefits of the Cloud Contact Services?
  2. Remote Work: Multiple benefits for enterprises and individuals at the same time
  3. Dedicated Servers: 24/7 uninterrupted operation.
  4. Cloud infrastructures: that minimize service costs and infrastracture upgrades of an enterprise.
  5. Reporting tools: for real time and historical monitoring of the productivity services.

 

  1. What are the required technological means for the use of Cloud Contact Services?
  2. The use of an IP telephone device offers the advantage of free use of codec G.729. By using this Codec, a telecommunication with only 8kbit/s is possible, ideal speed for Cloud services communications, even through a plain Internet ADS Line.
  3. The use of a free soft-phone requires a 64kbit/s bandwidth during communication. Free editions of soft-phones do not include Codec G.729, only G.711 (64kbit/s).
  4. Necessary prerequisite for the CCS usage ability is Internet access. To be able to define the number of users that can be supported by the means of Internet access (VDSL,ADSL, LL, 3G), the circuit upload bandwidth is measured.
  5. Use of telephone devices
  6. Use of Softphones

 

  1. There is the possibility of monthly rental?
  2. Yes, Cloud Contact Services are available by the form of monthly rental.

 

  1. There is the possibility of remote access?
  2. Yes, Cloud Contact Services are available through remote access. Remote is the work which takes place outside the facilities of an enterprise, however on behalf of the enterprise.

 

  1. Why choose us?
  2. CCS is based on the successful software of our company.
  3. We cover all the functional needs of a Contact / Call Center.
  4. We offer high level of technical support services.
  5. Our systems help you succeed your aims.
  6. Confirmed services quality.
  7. Maximum success – outcome of an outbound or inbound campaign.

 

  1. What hours are the services provided?
  2. There is the ability of 24/7 provision of services.

 

  1. How many levels of licensing exist?
  2. Our company provides three levels of CCS licensing offered by our company for the use of the systems and they are related to the mode that each enterprise plans to operate regarding the technological options in its disposal.

 

  1. What does level 1 include ?
  2. Our platform, at level 1 of its operation, provides the enterprises with the ability of telephony through Cloud. By the term telephony, we mean that the enterprise can actually begin the very next day, using only IP devices and an Internet connection, communicating with its clients by manually dialing on the telephone device. Also the enterprises are given the ability to serve inbound and outbound calls at the same time.
  3. Our company provides the enterprises with software, with witch the enterprise will be able to see the call center reports at inbound, outbound  and per internal number level. Additionally, the enterprise will have the ability to activate communications voice recording per internal numbers as and when desired, the ability to create voice messages, and more.

 

  1. What does level 2 include  ?
  2. Our platform, at level 2 of its operation, provides the enterprises with the ability of using our Predictive Dialer System on Cloud. By that term, we mean that the enterprise can actually begin communicating by automatically calling it’s clients, the very next day, using only IP devices and an Internet Connection.
  3.     Through our Predictive Dialer operation software, each supervisor is able to create a campaign in four simple steps:
  4. 1. Choose the name of the campaign.
  5. 2. Choose the incoming number that will show on the customers phone when they are called.
  6. 3. Upload the numbers list for the Dialer.
  7. 4. Activate the campaign.
  8. The agents only through their telephone device, by dialing a 4-digits number and following the two steps voice instructions will be able to log into the campaign. From that moment and on, calls are dialed automatically by the Predictive Dialer System and only the answered calls from the total made calls will reach the agents headset.
  9. That way, the agent does not have to spend time to reach customers from a list given to them (most possibly, printed lists given by their supervisor) or to dial and hold until a call is answered and they concentrate at successfully communicate and serve the answered calls directed to them by the dialer.

 

What does level 3 include ?
  • Our platform, at level 3 of its operation, provides the enterprises (Contact/Collection Centers) the ability of using our Predictive Dialer System on Cloud along with the CRM solution of our company for Contact/Collection Centers. At level 2, the advantages of using the predictive dialer are pointed out, at those advantages, at level 3 we add the advantages of using our software where all communications with customers are depicted.