Reporting capabilities include
Project and workforce reports :
These reports present information-packed graphs and columnar data in colorful, easy-to-read format, for any time period you want, automatically updated with the latest data. View data on the following criteria:
Activity History by Agent
Activity History by Queue
Agent Performance Trends
Call Volume by Time of Day
Talk, Wait, Ready Times
Call Outcome Activity
Service Level Activity
List Progress Activity
Outbound Dialing Activity
Complete transactional reports:
It captures and provides a complete history of each and every contact transaction.
Advanced customized reports:
Advanced Reporting application allows managers to create customized reports from projects, schedule these reports to be run at a specific time or interval, or even email the report as scheduled.
Managers or contact center clients can view information with a click of the mouse, reducing costly production and collating times.