Communication technology, and its diverse applications, must be well integrated and customized to meet the needs of a variety of different market sectors. Features, functions and applications all must work together as one to deliver unique solutions for distinctive business applications.
CCS designs, develops and delivers customized and easy-to-use solutions for enterprises of all sizes so that they can focus on being successful in their business and not worry about the communication technology that supports them.
CCS has an innovative technology that manages your phone system across the entire enterprise without sacrificing reliability or ease-of-use. The system not only provides immediate cost savings, but enables applications that allow your employees to work more collaboratively and efficiently.
The correct decision making is imperative for today’s business world. The acquisition of appropriate information, at the right moment, contributes to this direction undoubtedly.
CRM Reports is the ideal system for this collection of data and information.
CRM Reports that provides reports, related to calls performed. Each manager has the necessary information at his disposal, concerning the inbound and outbound calls conducted, the way they had been served, on the desired time (real time/historical).
CRM Reports offers to his administrator 3 types of reports:
Real – time reports
Internal phones reports (Switch reports)
Advantages of CRM Reports:
Reliable call results.
The direct provision of statistical data.
The presentation of readable charts. (charts – pies)
The easy management ( wizards are used for administrator’s guidance)
Its operation, which does not require specific programming skills.